For points to accrue online, you need to be logged into your Cue Club account with the applicable email address. When shopping in-store, please provide your active barcode, which can be found when logged in online here.
We recommend setting up a digital card on your smart phone so the team can easily scan the barcode when you are shopping in-store. You can download an app such as Stocard to do this.
If you have shopped online or via Store to Door, your points will load to your account once your order is packed.
Points cannot be accrued on Ballantynes purchases.
If you believe there is an issue with your point balance, please get in touch with a receipt for the missing points.← Back to Help Center ← Back to