Cue | Help Centre Returns & Refunds FAQs I have received a faulty/damaged style or a style with a security tag on it. Please accept our sincerest apologies that your style was sent in this condition. Please get in touch with your order ID and images so we can rectify this for you. ← Back to Help Center ← Back to Related articles How do I return a faulty style? How can I return my in-store purchase? When can I expect to receive my order? How can I return my online order? What are the Cue Club Benefits?